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Frequently Asked Questions

Because we provide selected, well trained and quality maids and we value the needs of our customers.
Yes. We are Licensed. Ministry of Man Power issues the license to operate the Maids Recruitment and Deployment business.
If the application is done in correct manner to process the Work Permit for the maid, it takes anywhere from one week to four weeks for maid to arrive and start working for the employer. It also depends on the country of maid in some cases.
As per MOM (Ministry of Manpower) regulation, an employer needs to pay the maids levy, which is a kind of monthly tax, paid to government on every single foreign domestic worker employed in republic of Singapore.

The Normal rate is $265 per month or $9 per day and ** Concessionary rate is $170 per month or $6 per day, payable for the period the work permit is valid. CPF Board, as the collection agent, collects the Levy on behalf of MOM.

**An employer of a Foreign Domestic Worker (FDW) is eligible for low levy for each FDW if he/she satisfies Conditions A, B, C or D below at the time of application for levy concession:

  • A (i) the employer or spouse has a child/grandchild who is a Singapore Citizen below 12 years old; or
  • B (i) the employer or co-residing spouse is a Singapore Citizen who is aged 65 years old or above; or (ii) the employer or spouse is a Singapore Citizen and the other party is a Singapore Permanent Resident aged 65 years old or above, and both are living together at the same registered address as in NRIC; or
  • C (i) the employer or spouse has a parent, parent-in-law, grandparent or grandparent-in-law who is a SingaporeCitizen aged 65 years old or above, and is living with him/her at the same registered address as in NRIC; or (ii) the employer or spouse is a Singapore Citizen and has a parent, parent-in-law or grandparent or grandparent-in-law who is a Singapore Permanent Resident aged 65 years old or above, and is living with him/her at the same registered address as in NRIC.
  • D (i) With effect from 15 September 2007, the FDW levy concession will be extended to FDW’s employers with disability or who have family members with disability and require a full-time caregiver’s assistance in Activities of Daily Living.

 

For more information on the eligibility criteria and application procedures, please visit the Disability Portal.

For each condition that is satisfied, the employer is eligible for levy concession for one FDW. However, each household is only eligible for levy concession for a total of two FDWs at any one time.

You can only employ maid from MOM (Ministry of Manpower) approved source of countries for FDW (Foreign Domestic Workers). The countries are: Malaysia, Philippines, Indonesia, Thailand, Myanmar, Sri Lanka, India and Bangladesh.
Employer is responsible for the repatriation of the maid once the usual contract of 2 years expires unless it is renewed. You are required to post a security deposit (bond) of $5,000 for every maid with the Work Permit Department, MOM. If you fail to repatriate the maid after cancellation of her work permit, you risk losing the $5,000 security deposit (bond).
Employer can purchase an insurance policy from aNDa or NTUC Income, which is much more cheaper alternative as compared to making the $5,000/- deposit.

Employers need to purchase personal accident insurance coverage for the maid, the minimum sum insured is $10,000. You can purchase such insurance with various options at the following Insuring agencies:

Vintage Insurance Agency
2 Opal Crescent
Singapore 328397

AVA Insurance Agency Pte Ltd
170 Upper Bukit Timah Road #01-27
Bukit Timah Shopping Centre
Singapore 588179
Tel: 6535 6838 / 6463 8138

NTUC Income Insurance Cooperative Ltd.
75 Bras Basah Road
NTUC Income Centre
Singapore 189557
Tel: 6336-3322

Yes, Within 14 days from the date of to Singapore, she must get herself examined by a certified medical institution and only if she passes her medical test as deemed to fit for working then she can work for the employer. Such medical examination is required every six-month for the medical screening, for VDRL, pregnancy, and HIV.
As an Employer, you are liable to pay full cost of the medical expense, including hospitalization. So its better to have insurance coverage for hospitalization expenses for your maid.

There are certain guidelines that you may be eligible for tax relief if you meet any of the following conditions:

  • You are a married woman and has elected for separate assessment
  • You are married and your husband is not resident in Singapore
  • You are separated or divorced or widowed and living with your Unmarried child for whom you can claim child relief.

Your maid would like to send her monthly salary back to her family regularly. You can engage remittance service from the following Remittance Service Providers:

ActionPlus Remittance Services
133 New Bridge Road
#03-05CHINaTOWN POINT
Singapore 059413
Chinatown
Phone: 6533-3083
E-mail: westernunion@actionplus.com.sg

Ace Orient Exchange Pte. Ltd.
400 Orchard Road
#022-28 ORCHaRD TOWERS
Postal Code : 238875
Phone No: 67355525
Fax No: 67325575

GPL Remittance Pte. Ltd.
5001 Beach Road
#01-77a GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62912991

Metro Remittance Centre
304 Orchard Road
#04-93 LUCKY PLaZa
Postal Code : 238863
Phone No: 67348035
Fax No: 67349326

Pinoy Express Pte. Ltd.
304 Orchard Road
#02-30/31 & #03-76 LUCKY PLaZa
Postal Code : 238863
Phone No: 67379002,68360046
Fax No: 67379467

Valutapos-TKI Pte. Ltd.
304 Orchard Road
#02-08 LUCKY PLaZa
Postal Code : 238863
Phone No: 67330055
Fax No: 67372987

Sonali Exchange Pte. Ltd.
587 Bukit Timah Road
#03-26, Coronation Plaza
Singapore 269707
Tel: 294-9862

AMA Remittance Pte. Ltd.
7500a Beach Road
#01-326 The Plaza
Singapore 199591
Tel: 293-1992

Ameertech Remittance Services
291 Serangoon Road
#03-00SERaNGOON BUILDING
Singapore 218107
Serangoon
Phone: 6297-7707

Brunphil Express (S) Pte. Ltd.
304 Orchard Road
#02-83 LUCKY PLaZa
Postal Code : 238863
Phone No: 67356204,67356205
Fax No: 67356690

King’s Professional Cargo Service
304 Orchard Road
#04-19 LUCKY PLaZa
Postal Code : 238863
Phone No: 67342387
Fax No: 67343991

Ming Express Pte. Ltd.
5001 Beach Road
#01-14 GOLDEN MILE COMPLEX
Postal Code : 199588
Phone No: 62977602
Fax No: 62977585

Robin Remittance Trading Centre
304 Orchard Road.
#03-14 LUCKY PLaZa
Postal Code : 238863
Phone No: 62350803
Fax No: 62359115

WG Express Remittance
304 Orchard Road
#B1-119 LUCKY PLaZa
Postal Code : 238863
Phone No: 67360892
Fax No: 68360968

Express Remittance
304 Orchard Road
#04-38 Lucky Plaza
Singapore 238863
Tel: 235-9849

MoneyNet Remittance Service Pte. Ltd.
101 Upper Cross Street
#03-50
People’s Parke Centre
Singapore 058357
Tel: 532-1142
Email: moneynet@magix.com.sg

J-Dee Remittance Services
2 Beach Road
#01-4791
Singapore 190002
North Bridge Road
Phone: 6294-8720
E-mail: jdeeremit@hotmail.com

CYS Express Exchange Pte. Ltd.
3 Shenton Way
#02-05 SHENTON HOUSE more addresses…
Postal Code : 068805
Phone No: 62262088
Fax No: 62260288

Lekshmi Overseas Remittance agency
304 Orchard Road
#04-25 LUCKY PLaZa
Postal Code : 238863
Phone No: 67364033
Fax No: 67321910

One-Stop Remittance Centre
304 Orchard Road
#03-30 LUCKY PLaZa
Postal Code : 238863
Phone No: 68340071
Fax No: 68340069

Tsoimpex Enterprises
304 Orchard Road
#04-69 LUCKY PLaZa
Postal Code : 238863
Phone No: 68873932
Fax No: 68873142

Zhongguo Remittance Centre
710 ang Mo Kio avenue 8,
#01-2611
Postal Code : 560710
Phone No: 64584456
Fax No: 64585567

Moneyhome Remittance Express
545 Orchard Road
#13-01 Far East Shopping Centre
Singapore 238882
Tel: 732-8777

You should cancel her work permit immediately to stop the levy payment. You are then given 1 month to locate and repatriate her. Otherwise, you risk losing the $5,000 security deposit
You must repatriate the maid immediately.
Present MOM regulation does not allow the part-time employment of maids.
Transfer Maids are usually already available locally means they are not to be brought in from their country of origin. Mostly Transfer Maids are from another employer’s and they are seeking a new employer for various reasons such as the expiry of 2 years contract or employers discontinuing the service of maid for whatever reasons.

The employer is responsible for following as per MOM regulations:

  • To pay her salary on a timely basis
  • To provide adequate food and suitable
  • To provide medical care (includes hospitalization)
  • To provide a safe working environment
  • To give her the respect
  • To treat her as a human being.
The obligations of the employer to the Immigration Department are stated clearly in the Security Bond.

There are 2 types of employers: Local and Expatriate.

A local employer needs to provide following details to process the maids work permit application:

  1. Identity Card (as well as those of members of his household)
  2. Proof of income in the form of:
    • Notice of assessment (and that of the spouse if applicable)
    • or his authority to the Ministry of Manpower to verify his income (and his spouse’s if applicable) with the Internal Revenue authority;
    • or if he has recently returned after an extended absence, a letter by an officer of the company he is attached to showing:
      • His position in the company
      • His monthly income
      • The date employment commences

If Notice of assessment is not available and the Employer has not paid income tax in the current or previous year;

  1. His income tax assessment if he was working abroad
  2. And a statement from CPF showing his contribution for the last 3 months, if applicable.

An expatriate employer needs to provide following details to process the maids work permit application:

  1. Passport Copy- of self and members of the family
  2. Employment pass and dependent pass of family members living with him/her

Ministry of Manpower needs following set of documents in order:

  1. Maid’s passport copy
  2. Maid’s work permit card.

Singapore Dollars 450.00 to 500.00. The more the experience, the higher the salary.

 

S$420 to S$450. The more the experience, the higher the salary.

 

The Philippine Overseas Employment administration’s stipulated minimum salary of S$450 to S$500. The more the experience, the higher the salary.

 

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FOR MORE INFORMATION, CALL US AT 6438 3353

Head Office

  • 1 Park Road,
  • People's Park Complex
  • #03-01/#03-80
  • Singapore 059108

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